Managed cloud
Build an operating model your team can work with.
Discuss your projectA production environment needs more than a deployment. We help establish a practical support scope, from observability and routine maintenance to incident ownership and handover.
What we work through
Set the boundary
Document supported resources, environments, operating hours, responsibilities and exclusions.
Create visibility
Review monitoring, alert routes, backup responsibilities and runbooks for the agreed workloads.
Keep change accountable
Establish access reviews, change approvals and an escalation process that your team understands.
A practical handover
The exact scope is agreed for your project. Typical outputs include:
- Service responsibility matrix
- Monitoring and escalation plan
- Operational runbooks
- Review and handover schedule
Before we begin
Is 24/7 support included?
Coverage hours, response targets and escalation arrangements must be confirmed in the service agreement. This website does not imply a 24/7 SLA.
Does managed cloud include application support?
Only where expressly included. Infrastructure operations and application ownership need separate, documented responsibilities.